Question 1

How does it work?

Accepted Answer

Tear the sachet open along the notch. Unfold the wipe and dab — do not rub — the affected area from the outside in. Let air dry. Treat stains as soon as they occur for best results.

Question 2

What stains does it remove?

Accepted Answer

POCKET WIPES are made for fresh, emergency spot-cleaning — they work best when the stain has not yet set. They handle everyday stains you encounter while you're out: coffee, tea, wine, beer, fruit juice, soft drink, sauces, ketchup, jam, syrup, light makeup and water-based ink. Independent manufacturer testing also confirms the wipe works on oil and soy sauce when the stain is treated quickly. It performs best on water-soluble marks and light organic matter caught before they set.

Question 3

Are there stains it won't remove?

Accepted Answer

Honest limits matter. A gentle, water-based wipe cannot replace heavy solvents, enzymes or oxidising agents. It will struggle with heavy grease or cooking fats, wax and resin-based stains like lipstick, crayon, candle wax or shoe polish, permanent markers, ballpoint pen, hair dye, denim colour transfer, and any stain that has already set or been heat-dried. Older or heavy protein stains such as blood, grass, chocolate or baby food usually need an enzymatic cleaner. POCKET WIPES are for first-response moments — the sooner you dab, the better the result.

Question 4

Is it safe on delicate fabrics?

Accepted Answer

Yes, including silk and wool. Dab gently and let the wipe do the work. Avoid rubbing, which can damage fibres.

Question 5

What if a ring appears?

Accepted Answer

Rinse the wipe with a little water and remove the ring by dabbing the area until it blends out.

Question 6

How long do they last?

Accepted Answer

Sealed sachets stay fresh for 24 months. Once opened, use immediately.

Question 7

Where do you ship?

Accepted Answer

Australia-wide. International shipping coming soon.

Question 8

How quickly will my order arrive?

Accepted Answer

Orders placed before 2pm AEST ship the same business day. Standard delivery takes 2–5 business days depending on your location.

Question 9

How does the pre-order process work?

Accepted Answer

No payment is taken until your order is ready to ship. When it's on its way, you'll receive a notification with tracking details so you know exactly when to expect it.

Question 10

Can I return my order?

Accepted Answer

If something isn't right, get in touch within 30 days of delivery. Unopened packs may be returned for a full refund. For opened or damaged items, we'll work with you to make it right — replacement, refund, or store credit.

Question 11

Are the wipes biodegradable?

Accepted Answer

The wipe fabric is biodegradable and the formulation is free from harsh chemicals. We're committed to reducing our footprint without compromising performance.

Question 12

Can I use it on leather or suede?

Accepted Answer

We recommend against using on untreated leather or suede. For finished leather, test on a hidden area first and use very sparingly.

Question 13

Can I wash the garment after using the wipe?

Accepted Answer

Yes. The wipe's primary cleaning agent, Coco-Glucoside, is a non-ionic surfactant that works harmoniously with the anionic surfactants in standard laundry detergents. It won't neutralise your detergent or interfere with a normal machine wash.

Question 14

Can I use chlorine bleach after treating a stain?

Accepted Answer

Not without rinsing first. The wipe contains a mild acidic buffer system (citric acid and sodium citrate). If you plan to use chlorine bleach, thoroughly rinse the treated area with fresh water first to wash away those acidic components. For a safer alternative, use an oxygen-based, colour-safe bleach — it won't react the same way.

Question 15

Can I dry clean the garment after using the wipe?

Accepted Answer

Only with care. Dry-cleaning solvents may not fully dissolve or flush away the water-soluble residues left by the wipe, such as glycerin and surfactant. On structured, non-washable garments like silk, suede, or tailored wool, point out the treated spot to your dry cleaner so they can pre-rinse it before machine processing. Left untreated, those residues can attract moisture and dust, creating a dark ring over time.

Question 16

Do I need to rinse the area after using the wipe?

Accepted Answer

For everyday washable fabrics, a normal wash is enough. If the item is dry-clean only, or if you plan to follow up with chlorine bleach, rinse the spot with fresh water first. Otherwise, simply dab and let air dry.

Question 17

Do you offer wholesale or corporate orders?

Accepted Answer

Yes. Reach us at hello@pocketwipes.com.au for wholesale pricing and custom orders.

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